Privacy Policy

This Privacy Policy explains how we collect, use, and protect your Personal Information when you visit our website or make a purchase.

1. Information We Collect

Device Information

We automatically collect certain information when you browse our website, including:

  • IP address

  • Browser type

  • Time zone

  • Cookies and pixel data

  • Pages or products viewed

  • How you interact with the website

Purpose:
To load the website correctly, analyze performance, prevent fraud, and improve your experience.

Order Information (Provided by You)

When you place an order or attempt to make a purchase, we collect:

  • Name

  • Billing & shipping address

  • Email

  • Phone number

  • Payment information (credit card details, PayPal, etc.)

Purpose:
To process payment, ship your order, provide invoices/confirmations, communicate with you, and prevent fraud.

Customer Support Information

Any information you provide when contacting support (email, attachments, message content).

Purpose:
To resolve issues and provide assistance.

2. Minors

Our website is not intended for individuals under 18.
We do not knowingly collect data from children.
If you believe a minor has provided Personal Information, please contact us to request deletion.

3. How We Share Your Information

We share your information only with trusted service providers to operate our website:

Examples:

  • Shopify (store platform)

  • Payment processors (Stripe, PayPal, credit card services)

  • Shipping carriers

  • Analytics providers (e.g., Google Analytics)

  • Advertising partners (Facebook/Google Ads)—only where consent applies

We may share Personal Information when required by law, such as responding to legal requests.

4. Behavioural & Targeted Advertising

We use your Personal Information to show you ads that may be relevant to you.

Examples of tools used:

  • Google Analytics

  • Facebook Ads

  • Cookies and tracking pixels

You may opt out of targeted advertising:

You may also opt out at:
https://optout.aboutads.info/

5. How We Use Your Personal Information

  • To operate our website

  • To offer products for sale

  • To process payments

  • To ship orders

  • To communicate with you

  • To send updates, offers, and marketing messages (with consent)

6. Lawful Basis (GDPR – EU Customers)

If you reside in the EEA, we process Personal Information under:

  • Your consent

  • Contract fulfillment

  • Legal obligations

  • Legitimate interests (fraud prevention, improvement of services)

7. Retention of Personal Information

We keep your Personal Information for our records unless you request deletion.
To request deletion, contact us using the information at the end of this policy.

8. Automated Decision-Making

We do not use automated decision-making that has a significant legal effect on you.
Shopify may temporarily block suspicious IP addresses and credit cards to prevent fraud.

9. CCPA (California Residents)

You have the right to:

  • Request access to the Personal Information we hold

  • Request correction or deletion

  • Request your data be transferred

  • Opt out of data selling or sharing

To submit a request, contact us at the email below.

10. Cookies

We use cookies to:

  • Remember your preferences

  • Enable checkout

  • Improve site performance

  • Analyze visitor behavior

  • Support personalized advertising (where applicable)

You can control cookies in your browser settings.
Blocking cookies may affect site functionality.

11. Do Not Track

We do not change data collection practices when a “Do Not Track” signal is detected due to industry standards being inconsistent.

12. SMS Marketing (If Applicable)

If you opt into SMS messages, we may send:

  • Order updates

  • Abandoned cart reminders

  • Promotional offers

You may opt out at any time by replying STOP.

13. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.

14. Contact Us

For questions, requests, or complaints about our privacy practices, please contact us:
Email:  postmaster@pokoza.com