Terms of Service

Welcome to Pokoza! By visiting our website or making a purchase, you agree to the following Terms of Service (“Terms”).
Please read them carefully—using our site means you accept these Terms.

1. Using Our Website

By using our site, you confirm that you are at least 18 years old or have parental permission.

You agree not to use our products or website for any unlawful or unauthorized purpose, and you must not violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone at any time.

2. Your Account & Order Information

You agree to provide accurate and up-to-date information when placing an order, including:

  • Name

  • Email

  • Shipping address

  • Payment information

We may cancel or limit orders if we suspect fraud, misuse, or duplicate accounts.

If your order is changed or canceled, we may notify you using the email you provided.

3. Product Information & Availability

We always aim to display accurate product descriptions, pricing, and images.
However:

  • Colors may appear differently on your screen

  • Product availability may change

  • Prices may update without notice

We may limit quantities or discontinue products at any time.

4. Payments

All payments are processed securely through our approved payment partners.
By completing checkout, you authorize us to charge your selected payment method.

Suspicious transactions may be automatically declined for security reasons.

5. Shipping & Delivery

Shipping times provided during checkout are estimates, not guarantees.

Once your order ships, we no longer have control over carrier handling or delays.
For full details, please see our Shipping Policy.

6. Returns & Refunds

We want you to love your purchase.
If not, you can request a return within 30 days (conditions apply).

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

For detailed instructions, please see our Refund Policy.

7. Content You Submit

Any feedback, reviews, or suggestions you send to us may be used by Pokoza for improving our products and services.
We do not owe compensation for submitted ideas or comments.

You agree your submissions will not violate any third-party rights or contain harmful content.

8. Third-Party Services & Links

Our site may include links to third-party services (such as payment processors, analytics, or ads).
We are not responsible for the content or practices of third-party websites.

Use them at your own risk and review their policies separately.

9. Prohibited Activities

You may NOT use the site to:

  • Break any laws

  • Transmit malware

  • Steal or track personal data

  • Harass or harm others

  • Circumvent security features

  • Misrepresent your identity

  • Interfere with site functionality

Violating these rules may result in termination of access.

10. Disclaimer of Warranties

Our website and all products are provided “as is” and “as available.”

We do not guarantee:

  • The website will always be uninterrupted or error-free

  • That product results will meet your expectations

  • That the site is always secure or free from inaccuracies

Use of the site is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Pokoza is not liable for:

  • Lost profits or revenue

  • Data loss

  • Replacement costs

  • Delivery delays

  • Indirect or consequential damages

If your jurisdiction does not allow these limitations, our liability is limited to the maximum amount allowed by law.

12. Indemnification

You agree to indemnify and hold harmless Pokoza, its team, affiliates, and partners from any claims resulting from your misuse of the website or violation of these Terms.

13. Changes to the Terms

We may update these Terms from time to time.
Updates will be posted on this page with a new “Last updated” date.

Your continued use of the website means you accept any changes.

14. Governing Law

These Terms are governed by the laws of Singapore.

15. Contact Us

If you have any questions about these Terms, we're here to help:
📧 postmaster@pokoza.com